HEALTHCARE INDUSTRY
COACHING AND TRAINING SERVICES

According to a recent Hospital Survey on Patient Safety Culture, 65% of respondents were afraid to ask questions when something did not seem right.

And despite increased training on the importance of patient safety, speaking up is at an all-time low. According to a survey by the Healthcare Compliance Association, 40 percent of employees in the life sciences feared retaliation if they reported unethical behavior or safety concerns.

Employees across healthcare sectors often neglect to speak up, despite knowing its importance, because they fear that nothing will change, they lack psychological safety and don’t trust more senior staff, and because of excessive discomfort during high-stakes communication.

It’s vital for organizations to provide ongoing training for physicians, nurses, and other allied healthcare and life sciences staff to speak up for patient safety and for their own mental health and well-being.

“Through our training, I learned a lot about how to use my voice in uncomfortable situations with doctors and patients and to keep my feedback specific, timely, behavior-oriented, and the right kind of personal. This was one of the best trainings I’ve ever attended, and the role-play exercises were particularly helpful.”
Nurse
Sunrise Hospital

At Step into Your Moxie, we recognize that failing to speak up is rarely about not knowing what to say.  

That’s why we take a different and highly effective approach.

All of our coaching and training programs are trauma-sensitive, foster emotional intelligence, and incorporate somatic practices to help participants recognize and navigate their emotions and sensations more effectively. We also integrate role-play activities, allowing individuals to develop and fine-tune their communication skills in difficult situations.

The administrators, leaders, professionals, and front-line staff we work with receive comprehensive communication and leadership training, equipping them with not just the knowledge of what to do but also the mindset, skills, and workplace culture to excel.

Through our coaching, training, and messaging services, we can support your organization to:

Healthcare Communication Services
  • Retain your best employees (i.e., physicians, nurses, technicians, and administrative staff)

  • Create a culture where employees and patients can safely ask questions and speak up

  • Improve customer experience and minimize negative online review

  • Develop employees who communicate with clarity, confidence, competence, and compassion

  • Deliver employee feedback that leads to positive behavioral change

  • Identify and articulate your differentiators in website and marketing copy

  • Develop communication scripts for front office staff

  • Create compelling educational videos and social media content

  • Devise and deliver presentations that humanize research and data

  • Book podcast interviews, speaking engagements, and other thought leadership opportunities

Plus, our president, Alexia Vernon, can deliver a keynote at your upcoming medical conference or employee event!

Healthcare Keynote Excerpts

“After I saw Alexia speak at another conference, I knew I wanted her to deliver the keynote at my Culture of Health Leaders convening. Alexia speaks right to the disappointment and fear so many people are experiencing and helps health leaders manage their thinking and emotions so they can advance the work they are passionate about.”
NATALIE S. BURKE
Co-Director, Culture of Health Leaders Program President and CEO, CommonHealth ACTION

Nearly 50% of healthcare professionals who leave their jobs cite a lack of career development opportunities and insufficient support as primary reasons for their departure.

AMERICAN HOSPITAL ASSOCIATION

The good news is that retention rates rise 30-50% for companies with strong learning cultures.

Deloitte

Whether your organization desires a keynote, employee training, or ongoing staff coaching, let us remedy your communication struggles so you can stay focused on what you do best… serving patients or developing innovative products and solutions.

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Your Next Steps

1. Submit an interest form.

2. We assess your communication and cultural needs and share our recommendations.

3. Improve your organization’s culture and communication.

Let's Talk
“Alexia spoke at our conference with great effect! She was incredibly easy to work with from planning through execution, and she skillfully addressed what I thought was a difficult training topic in our program. But the dynamic content and expert presentation skills she brought to the 200+ person audience were very well received and inspiring. Thank you, Alexia!”
Aron Khoury
Director of Supplier Diversity at Medtronic
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